Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ridwanul Haque Nibir

Ridwanul Haque Nibir

October 13, 2023

5  out of  5 rating by Ridwanul Haque Nibir
"Great client service from Carla, She handled very smoothly everything."
Profile photo of Paulette Best

Paulette Best

October 13, 2023

5  out of  5 rating by Paulette Best
"Been with state farm for over 30 years. Love the service and friendliness. Special shout out to Ms. Carla!"
Profile photo of Trina Young

Trina Young

October 11, 2023

5  out of  5 rating by Trina Young
"I have been a loyal customer since 1988. Shanna, Carla, and Kelli have taken such outstanding care of me, and this excellent customer service was given to my twin daughters when they came of age. Kelli took the initiative to assist my daughter in finding an agent in NC when she moved there for Law School. Everyone in the office goes above and beyond to ensure that I am pleased and that all my concerns are addressed. The team is consistently reliable, knowledgeable, friendly, and professional. The team is always readily available to answer questions and concerns or address any issues we may have with our vehicles or our home policy. Every claim has been handled expeditiously, and they always ensure we receive the best rates and every applicable discount! This office has been like a family by not missing calling and sending birthday wishes or holiday greetings. Shanna, Kelli, and Carla have been excellent, and their customer service is out of this world. They are a first-class act. You can’t go wrong with Shanna and her team!"
Profile photo of jacqueline odle

jacqueline odle

October 3, 2023

5  out of  5 rating by jacqueline odle
"Carla Cannon has always come through for me and my insurance needs. I really appreciate her patience. kindness along with helping me to understand each policy! God bless her as she continues to help others."
Profile photo of Steven Emmert

Steven Emmert

September 29, 2023

5  out of  5 rating by Steven Emmert
"Carla is friendly, professional, and efficient. The whole process for me to get insurance was so much faster than I expected. I appreciate that! Thanks, Carla:)"
Profile photo of Damion Taylor

Damion Taylor

September 28, 2023

5  out of  5 rating by Damion Taylor
"I have been a loyal and faithful client with this office for over 20 years. Kelly and Carla are sincerely the best. They are consistently reliable, knowledgeable, friendly and professional. They are always immediately ready and available to answer questions, concerns or address any issues I may have with my vehicles, home, policies or otherwise. This office has been like a member of my family and I am so truly grateful for their elite customer service. Shanna is blessed to have such a great staff and team!"
Profile photo of Shahana Ahmed

Shahana Ahmed

September 26, 2023

5  out of  5 rating by Shahana Ahmed
"I have been a client with a homeowner policy for over 20 years and recently added car insurance as well. Carla was fantastic to work with, answering every question I possibly had and following up at every step of the way."
Profile photo of Anna Skrupky

Anna Skrupky

September 13, 2023

5  out of  5 rating by Anna Skrupky
"We are new to Maryland and found Shanna's office to be wonderful as we navigated changing our home owners and auto insurance to a new state. Communication was always clear, prompt, and friendly. Thank you especially to Kelli for all the time she spent on the phone with me talking through options."
Profile photo of Doyle, R Ham -DPSCS-

Doyle, R Ham -DPSCS-

September 5, 2023

5  out of  5 rating by Doyle, R Ham -DPSCS-
"I do not know how long I have been a client, but let me say, in all the many years, Ms. Shanna Stringfield, Ms. Carla and Ms. Kelly have been nothing but professional, courteous, helpful, kind, and very concerning of you as a person and not treated as just a client, The whole staff makes me feel like we are a family, and I love how they all will talk to you and ask if you are doing well, this is very rare, but I love the atmosphere and vibe that this office gives and they are all so pleasant everyday to you which says a lot, no matter how busy they are they each still will take the time to talk to you and make sure you are personally doing well and getting the right coverage for your needs , THANK YOU ALL FOR YOUR HELP GIVING TO ME AND MY NEEDS THROUGHOUT MANY YEARS OF COVERAGE."
Profile photo of Lisa Smith-McKoy

Lisa Smith-McKoy

August 26, 2023

5  out of  5 rating by Lisa Smith-McKoy
"I have been a client of Shanna Stringfield at State Farm for over 20 years! Shanna, Kelli and Carla have been absolutely amazing and their customer service is first-class! Every claim has been handled expeditiously and they always make sure that we are receiving the best rates and every applicable discount! They treat us like family and never miss calling and sending Birthday wishes or holiday greetings! You can’t go wrong with Shanna and her team!"
Profile photo of Julian


August 23, 2023

5  out of  5 rating by Julian
"I’m a first time car owner and Carla gave me great advice that helped me through the buying process. She is very personable and feels like a family member. This a great office with great staff, they’ll take care of your for sure!"
Profile photo of Jazz Avila

Jazz Avila

August 17, 2023

5  out of  5 rating by Jazz Avila
"Ms. Carla has been an amazing help, as I recently had to move from another state and had to transfer my car insurance. She is amiable, patient, efficient and replies promptly to my questions. I know I am in good hands with Shanna, Carla and the rest of the team."
Profile photo of Claudia Garnier

Claudia Garnier

July 25, 2023

5  out of  5 rating by Claudia Garnier
"I've always received high quality customer service at Shanna's office over the years. I had the opportunity to speak with Carla and the quality of service was amazing. She provided me with the best rates and made me feel valued as a customer."
Profile photo of James Holloway

James Holloway

July 11, 2023

5  out of  5 rating by James Holloway
"Excellent customer services very helpful and very good knowledge of policy"
Profile photo of Nikki Ra'uf

Nikki Ra'uf

June 21, 2023

5  out of  5 rating by Nikki Ra'uf
"The Staff at State Farm is always helpful and available. They find the best way for you to cover your car or property. Customer Service is top notch! Kelli has been so helpful with all aspects of our insurance. I highly recommend this agency!"
Profile photo of Nicole Spann

Nicole Spann

June 15, 2023

5  out of  5 rating by Nicole Spann
"Carla is the BEST. She is always patient and helpful no matter what we may need. She takes her time and explains anything that we may questions for. If I could give her 10 stars I would."
Profile photo of Ronda Harris

Ronda Harris

June 13, 2023

5  out of  5 rating by Ronda Harris
"I've been with Shanna's office for more than 20 years and I've always received high quality customer service. I had the pleasure of speaking with Carla this week and that high quality customer service continues. She answered all of my questions, made sure I was aware of all the discounts I was eligible to receive, and I was provided a great rate. And she was warm and engaging and she made me feel valued as a long-term customer."
Profile photo of Monica Douglas

Monica Douglas

May 22, 2023

5  out of  5 rating by Monica Douglas
"Having an independent agent is so much better than dealing with the main company. Shanna Stringfield's office always goes above and beyond in assisting with insurance needs. Kelli plays a major role in the success of the office. Kelli has assisted me with obtaining and maintaining car, home and business policies. She stays on top of things and has a great attitude while doing it. I have nothing but great things to say about this office."
Profile photo of Ferman Roane

Ferman Roane

May 20, 2023

5  out of  5 rating by Ferman Roane
"Absolutely great business"
Profile photo of K L


May 10, 2023

5  out of  5 rating by K L
"I’ve been a customer with Shanna S and her team for a few years. Best decision I made. I saved on both our homeowner and auto policies. Shanna and her staff especially (Kelli) are the consummate professionals and easy to work with. Most recently, I had to add a male, teen driver to my policy and I worked with Kelli and she worked diligently to find me all the available discounts that could be applied and she found us a great rate. I would never go anywhere else for my insurance needs!"
Profile photo of LaToria Jackson

LaToria Jackson

April 28, 2023

5  out of  5 rating by LaToria Jackson
"I’ve been a long time client of Shanna Stringfield’s and I just wanted to let you know that it is such a pleasure to work with both Kelli and Carla. Each time I call, they are extremely pleasant, patient and knowledgeable. I know people don’t often get the recognition they deserve, so I wanted to just say they both are amazing."
Profile photo of L C


April 14, 2023

5  out of  5 rating by L C
"I just love, love Shanna and her staff (especially Kelli). Shanna has been my insurance agent for several years, and so far…..I will not consider switching to anyone else. This agency have a real caring, family-style spirit thriving in it. While all staff are very helpful……I feel Kelli is amazing!!! She is very patient, thorough, knowledgeable, and caring. If you are not already a client of Shanna Stringfield……I highly recommend you step on over."
Profile photo of Ashley Giron

Ashley Giron

March 17, 2023

5  out of  5 rating by Ashley Giron
"I had an excellent experience at Shanna's agency. Carla was very patient; she listened carefully to my needs and followed up to ensure everything was correct. I also receive holiday cards from the office, which is a very nice gesture. I highly recommend them!"
Profile photo of Erica Crews

Erica Crews

March 16, 2023

5  out of  5 rating by Erica Crews
"Carla is a great sales representative, always so helpful and patient when asking questions concerning my quotes. I would definitely refer this office to assist you insurance coverage. 👌"
Profile photo of Sheena W

Sheena W

February 27, 2023

5  out of  5 rating by Sheena W
"Carla over at the agency was very helpful before, during and after switching my insurance over to Statefarm. She helped my mortgage company get the info they needed for payments as well as called me days later to deliver more great news. I’m very pleased with being back with good neighbors. Thanks Shanna and team"